docs

NMX Shop | Refund Policy

Reference

The refund policy that you are reading can be accessed at https://docs.newmediaxp.com/legal/refunds-nmx-shop

The terms of service for the NMX Account, which cover the NMX Shop, are at https://docs.newmediaxp.com/legal/terms-nmx-account

The privacy policy for the NMX Account, which covers the NMX Shop, is at https://docs.newmediaxp.com/legal/privacy-nmx-account

Last updated: 11 November 2026

About

This policy covers purchases in the NMX Shop at https://shop.newmediaxp.com, where you can buy items for apps by New Media XP (“NMX”, “we”, “us”) with your NMX Account.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so refunds are handled and paid by Paddle, under both Paddle’s refund policy, https://www.paddle.com/legal/refund-policy, and this one. Where the two differ, whichever is better for you applies.

Purchases from the Apple App Store or Google Play aren’t covered here. For those, please contact Apple or Google, as their own refund policies apply.

When You Can Get A Refund

Everything in the NMX Shop is digital and is added to your NMX Account as soon as you buy it, so we’re generally unable to offer refunds once a purchase is complete. We want you to be happy with what you buy, though, and a refund is available in these cases:

If something doesn’t work. If an item doesn’t work as described, please let us know. We’ll do our best to fix it, and if we can’t, you’ll get a refund.
If the law gives you a right to cancel. In some countries, you can cancel a purchase within a few days of making it. Paddle’s refund policy explains where this applies and how it works for digital items.
Within 14 days of buying. You’re welcome to ask Paddle for a refund within 14 days of your purchase. Paddle reviews each request individually, taking into account things like what was bought and whether it has been used, so not every request can be approved.

You can cancel a subscription at any time. It stays active until the end of the period you’ve already paid for, and you won’t be charged again. Payments already made can be refunded only in the cases above.

How To Ask

The quickest way to ask for a refund is through Paddle:

Visit https://paddle.net, choose “Request refund”, and look up your order with the email address you used to buy it.
Or use the help link in your receipt email from Paddle.

If something isn’t working, or you’d like our help, email us with what you bought and when, and we’ll be glad to look into it.

When A Refund Isn’t Available

Outside the cases above, we’re unable to offer a refund:

for a change of mind about a purchase;
for in-app currency that has already been used, in full or in part;
where there are signs of fraud or misuse of refunds, such as repeatedly buying and refunding items.

After A Refund

Paddle returns the money to your original payment method, usually within 14 days of approving the refund. Your bank may take a few more days to show it.
What the purchase gave you is removed from your account: the item stops working on all your devices, along with any items it included. For in-app currency, the amount is taken off your balance. If some of it has already been spent, your balance may go below zero, and future credits will cover that first.

Chargebacks

If there’s a problem with a payment, please contact us or Paddle first. We’re happy to help, and it’s usually the quickest way to sort things out. If a charge is disputed with your bank or card issuer, what the purchase gave you is removed from your account, just as with a refund.

Your Legal Rights

This policy doesn’t affect your rights under the consumer laws of the country where you live, including any right to cancel a purchase. Paddle’s refund policy explains those rights in more detail.

Changes To This Policy

We may update this policy from time to time. When we do, the date at the top changes too. Each purchase is covered by the policy in place on the day it was made.

Contact

Link: https://www.newmediaxp.com/contact
Email-1: contact@newmediaxp.com
Email-2: animaxneil@gmail.com